Tag Archives: customer service

Survey This: Are Surveys A Pet Peeve of Yours?

1 Mar

Customer Service

And the survey says…

we hate surveys!

Survey Pet Peeve

 

Too many questions!

Too many urgent requests for mindless opinions.

Are we all so famished for feedback?

Lengthy surveys for every inconsequential product and service.

Screens of redundant questions on minute aspects of a minor service or product.

Who cares?

You had a 15-second interaction on a phone call with our service representative “Urina” regarding

a delivery of Acme Paper Clips and a survey is emailed, texted and dropped on your head by a drone four

minutes later.

Surveys Pet Peeve

 

 

 

 

Rate Your Experience ūüôā

a) Did Urina solve your problem? Not your big problem (you seem to have so many), but your product issue with Acme Paper Clips.

b) Was she/he/? at least friendlier than most of your friends and family members?

c) In the call, did you suspect bad breath? Bad vibes? A mood disorder?

d) Did Urina explain – in simple terms that the average Golden Retriever can understand – the technology involved with your issue?

e) Would you recommend our company Acme Paper Clips to other clueless customers who feel lost when navigating the paperclip world?

f) Would you spend five minutes of your precious life to write a pithy 5 Star review for us on Instagram, Facebook, Yelp, Twitter and Dogpile?

Gee, thanks! This saves us a boatload of money on advertising fees and – guess what – no need to hire a marketing team.

And the survey says…

Resembling Tina Fey helps! Winning!

I Feel Your Pain – Technical Support

26 Jul

 

We hope that your session with Technical Support was helpful.

Here is the transcript you requested.

Krandeep:  Thank you for contacting Time Warner-Verizon-Sprint-Charter-Cox Cable. Give me a minute while I access your account.

Me: (grumble, grumble)

Krandeep: Thank you for waiting. Hello Ms. Best. How are you today?

Me: In a nutshell… fairly frustrated.

Krandeep: Great to know that.

Me: If I miss the RHONY finale this evening, I’ll never speak to Time Warner-Verizon-Sprint-Charter-Cox Cable again. I’ll have to steal – I mean stream – all my precious TV shows on the internet like the dead broke – I mean budget-minded – Millennials.

Krandeep: Okay, thank you for that information. […]